Shipping policy

Thank you for shopping with Trini Magic. Each wreath is carefully packaged to help protect its shape and decorative details during transit. Please review the following information before placing your order.

Processing Time

In-stock wreaths are prepared and shipped within 5–7 business days after your order is placed.

Business days do not include weekends or holidays. Processing time is separate from the carrier’s estimated transit time.

Shipping Rates

Shipping is not included in the product price. Your shipping charge is calculated at checkout based on the delivery destination and package details.

Trini Magic selects the carrier that provides the best available rate and service for each shipment. Carrier delivery dates are estimates and are not guaranteed.

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

Tracking Information

Tracking information will be provided after your order has been packaged and shipped. Please allow time for the carrier’s system to update after receiving your tracking number.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If a package is returned to Trini Magic because the address provided was incorrect, incomplete, or undeliverable, the customer will be responsible for the additional cost of shipping the package again.

Please use the website contact form as soon as possible if you notice an address error. Once an order has shipped, Trini Magic cannot guarantee that the delivery address can be changed.

Damaged Packages

Please inspect your wreath immediately after delivery.

Shipping damage must be reported through the website contact form within 24 hours of confirmed delivery. Your message must include:

  • Clear photographs of the damaged wreath

  • Photographs of the outside and inside of the shipping box

  • Photographs of the packing materials

  • A photograph of the shipping label

Please keep the wreath, box, and all packing materials until the issue has been reviewed. Damage concerns will be evaluated and resolved on a case-by-case basis.

Lost, Stolen or Missing Packages

Trini Magic is not responsible for theft or loss after tracking confirms that a package was delivered.

If tracking shows “delivered” but you cannot locate your package, please check around the delivery area, ask members of your household or neighbors, and contact the shipping carrier for assistance.

Carrier Delays

Trini Magic is not responsible for delays caused by the shipping carrier, severe weather, holidays, service interruptions, or other circumstances outside our control. We will provide available tracking information and assist with carrier-related questions when possible.

Local Pickup and Delivery

Local pickup and local delivery may be available to eligible customers. Available options and applicable charges will appear during checkout based on the customer’s location.

Customers selecting local pickup or delivery will receive additional instructions when their order is ready.

For questions about shipping, delivery, or an existing order, please use the contact form on the Trini Magic website.