Refund policy

At Trini Magic, each product is carefully created, inspected, and packaged before shipping. Because our products are handmade, all sales are final. We do not offer refunds or returns.

Damaged Items

If your item arrives damaged, please contact us within 24 hours of delivery.

Please provide clear photos of:

The damaged item
The shipping box
Any visible damage to the packaging

Damage claims will be reviewed on a case-by-case basis.

When possible, Trini Magic will repair the item rather than issue a refund.

If the item needs to be returned to Trini Magic for repair, return shipping arrangements will be discussed with you. Trini Magic will cover the cost of shipping the repaired or replacement item back to you.

If an item cannot reasonably be repaired, Trini Magic may provide a replacement at our discretion.

No Refunds

Trini Magic does not issue refunds, including for:

Change of mind
Incorrect purchases
Seasonal items that are no longer needed
Refused or unclaimed packages
Items damaged after delivery
Normal variations found in handmade products

Handmade Products

Our products are handmade, and slight variations are part of their unique character. Small differences in placement, shape, texture, color, or appearance are not considered defects.

Delivered Packages

Once a carrier confirms that an order has been delivered, Trini Magic is not responsible for theft, loss, or missing packages after confirmed delivery.

Customers should ensure that orders are shipped to a secure location and that the shipping address entered at checkout is correct.

Order Issues

If there is a problem with your order, please contact Trini Magic through our website's Contact Us page as soon as possible.

We want you to enjoy your Trini Magic product and will work with you to determine the appropriate resolution when an eligible issue occurs.